Last updated: September 2026
This returns and refund information reflects the policy published by Synergy Renewable Solutions for product purchases. Project-specific, bespoke, configured or installed systems may also be subject to separate quotation or contract terms.
Unwanted items
For eligible standard products, a 30-day money-back period may be available if you change your mind. Returned goods must be kept in mint, resalable condition. You may inspect an item carefully after delivery, but goods that have been installed or used outside cannot normally be accepted as an unwanted return.
Return postage for unwanted items is the customer's responsibility and a collection service is not provided.
Damaged items or missing parts
Please inspect goods as soon as possible after delivery. If an item arrives damaged or parts are missing, contact Synergy Renewable Solutions within 7 days of receiving the order so the issue can be reviewed.
Wrong item received
If you receive an incorrect item, email sales@synergyrenewablesolutions.com promptly to request a return code. You may initially be asked to pay the return postage; where the wrong item was supplied by us, the agreed return postage cost will be refunded once the item is received in resalable condition.
Faulty items
If an item develops a fault within 30 days of purchase, the current published policy provides for a refund, repair or replacement as appropriate. Faults reported after 30 days are normally dealt with by repair or replacement, subject to the applicable product warranty and your statutory rights.
Returns procedure
All returns should be agreed by email before goods are sent back. Contact sales@synergyrenewablesolutions.com and quote the original order number. Synergy will provide a return code and return instructions. Return codes are normally valid for 7 days from issue.
Please use a tracked postal or courier service and keep proof of postage. Synergy Renewable Solutions cannot accept responsibility for a returned parcel that is lost in transit without suitable tracking or proof of posting. Premium return services should be agreed in advance if you expect the additional cost to be reimbursed.
Returns address
Synergy Renewable Solutions Limited
The Post House
Fore Street
South Brent
TQ10 9BQ
United Kingdom
Returns sent without a return code
Sending goods back without contacting Synergy first can delay the return process. Return postage costs may not be refunded where the published return procedure has not been followed.
Contact
For returns, cancellations or refund enquiries, email sales@synergyrenewablesolutions.com or use our contact page.
