Last updated: September 2026
This policy explains how Synergy Renewable Solutions Limited collects and uses personal information when you visit this website, make an enquiry, communicate with us, or otherwise use our services.
Information we collect
Information you give us may include your name, postal address, telephone number, email address, company details, project information, order details and any information you include when contacting our team.
When you use the website, technical information may also be recorded automatically. This can include your IP address, browser and device information, network information, pages viewed, referral information and other usage data. Cookies and similar technologies may be used where enabled.
How we use personal information
- To respond to enquiries and provide information about renewable energy products, projects and services.
- To process and administer orders, deliveries, returns, exchanges or other customer requests where applicable.
- To provide customer support and maintain our business relationship with you.
- To operate, secure, maintain and improve the website and our services.
- To send marketing communications where permitted and to manage communication preferences.
- To prevent fraud, protect our rights and comply with legal or regulatory obligations.
Cookies and analytics
Cookies and similar technologies may be used to remember preferences, understand how visitors use the website and improve site performance. You can control cookies through your browser settings, although blocking some cookies may affect website functionality.
Sharing information
We do not use sensitive personal information to infer characteristics about you. Personal information may be shared with suppliers and service providers who help us operate the website or deliver our services, including hosting, IT, analytics, customer support, payment, fulfilment and professional advisers. Information may also be shared where you ask us to do so, where required by law, or as part of a legitimate business transaction.
Third-party websites
This website may link to third-party websites or services. Those third parties operate under their own privacy and security policies, and you should review those policies before providing personal information to them.
Children
Our services are not intended for children and we do not knowingly collect personal information from children. A parent or guardian may contact us if they believe a child has supplied personal information to us.
Security and retention
We use reasonable technical and organisational safeguards to protect personal information. No internet transmission or storage system is completely secure. Information is retained for as long as reasonably necessary to provide services, administer accounts and enquiries, meet legal obligations, resolve disputes and maintain appropriate business records.
Your rights
Depending on your location and applicable law, you may have rights to request access to personal information, correction, deletion, restriction of processing, portability, withdrawal of consent or an objection to certain processing. You may also opt out of promotional emails using the unsubscribe option provided in those communications.
International transfers
Some service providers or business partners may process information outside the country in which you live. Where required, recognised safeguards are used for transfers of personal information outside the UK or European Economic Area.
Contact and data controller
Synergy Renewable Solutions is the data controller unless stated otherwise. Privacy enquiries and rights requests can be sent to sales@synergyrenewablesolutions.com.
Synergy Renewable Solutions Limited
The Post House
Fore Street
South Brent
TQ10 9BQ
United Kingdom
You can also use our contact page.
